Privacy Policy

Introduction

At Qulvi Auto Detailing Center ("Qulvi," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

We take your privacy seriously and have implemented comprehensive measures to ensure your personal information is handled with the utmost care and respect. By accessing our website, booking our services, or providing us with your information, you consent to the practices described in this Privacy Policy.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information and how we will treat it.

Information We Collect

To provide you with our premium auto detailing services and enhance your experience, we may collect various types of information:

Personal Information

We may collect personally identifiable information, including but not limited to:

• Name, address, email address, and phone number
• Vehicle information (make, model, year, VIN, license plate)
• Payment information (credit card details, billing address)
• Service history and preferences
• Appointment details and scheduling information
• Communications with our team

Non-Personal Information

We may also collect non-personal information that does not directly identify you, such as:

• Browser type and version
• Operating system
• IP address and device information
• Pages visited and time spent on our website
• Referring website addresses
• Geographic location data
• Usage patterns and preferences

How We Collect Information

We collect information through various methods, including:

• Direct Interactions: Information you provide when booking appointments, contacting us through our website, email, phone, or in person, creating an account, or completing forms.
• Automated Technologies: Information collected automatically through cookies, web beacons, and similar tracking technologies when you visit our website or interact with our digital content.
• Third-Party Sources: Information we may receive from business partners, service providers, or public sources.
• Social Media: Information you share when interacting with our content on social media platforms or linking your social media accounts to our services.
• Customer Feedback: Information you provide in surveys, reviews, or testimonials.

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide and maintain our premium detailing services, process appointments, and fulfill your requests.
• Customer Communication: To communicate with you about your appointments, services, promotions, and updates.
• Personalization: To personalize your experience and provide tailored content, recommendations, and services based on your preferences and needs.
• Business Operations: To manage our business operations, including scheduling, inventory management, and service optimization.
• Quality Improvement: To improve our website, services, customer experience, and business processes.
• Marketing: To market our services to you, including sending promotional materials and special offers (with your consent where required by law).
• Analytics: To analyze website usage, service trends, and customer behavior to enhance our offerings.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
• Security: To protect our rights, property, and safety, and the rights, property, and safety of our customers and third parties.

Information Sharing and Disclosure

We respect your privacy and are committed to protecting your personal information. We may share your information with:

• Service Providers: Third-party vendors, contractors, and service providers who assist us in operating our business and providing our services (e.g., payment processors, appointment scheduling systems, marketing platforms).
• Business Partners: Trusted business partners with whom we collaborate to offer joint promotions or services.
• Legal Authorities: Law enforcement, government agencies, or authorized third parties in response to a verified request relating to a criminal investigation, alleged illegal activity, or any other activity that may expose us, you, or any other user to legal liability.
• Business Transfers: In connection with a business transaction, such as a merger, acquisition, consolidation, or sale of assets, where your information may be transferred as a business asset.
• With Your Consent: In other cases where we have your explicit consent to share your information.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive information
• Secure networks and systems
• Regular security assessments and updates
• Employee training on privacy and security practices
• Access controls and authentication procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any passwords or account information.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request access to your personal information we hold.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request restriction of processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to processing of your personal information for certain purposes.
• Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law.

Your Choices

You have several choices regarding how we use and share your information:

• Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.
• Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, or browse websites without using cookies.
• Account Information: You can review and update your account information by logging into your account on our website or by contacting us.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws and regulations. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the updated Privacy Policy, you should discontinue your use of our services.

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